For financial institutions
Verify coverage and update mortgagee information on LenderDock.
Stand is on LenderDock. Confirm a Stand policy and submit mortgagee changes there — no phone call needed.
Before you call
We no longer verify coverage or change mortgagee information by phone or email.
This includes adding a new mortgagee, and requests that reach us through the homeowner or their agent. Use LenderDock.
Brokers and agents
A bank asked you for a mortgagee change?
Let them know Stand is on LenderDock and send them here. Changes come from the institution itself through LenderDock, so there’s nothing for you to submit — the updated declarations page goes out automatically once the change is applied.
What you can do
Two things, both self-service.
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Verify coverage
Confirm a Stand policy is in force
See whether a policy is active as of any date, with the coverage, mortgagee, and premium on file. Search by policy number, or by the borrower’s last name and ZIP code.
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Submit a change
Add, replace, or remove a mortgagee
Loan sold, refinanced, or servicing transferred? Submit the new mortgagee, address, loan number, and lien position. We review and apply the change automatically, and the declarations page updates as soon as it’s applied.
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Create an account at lenderdock.com.
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Find the policy. Select Stand Insurance, then search.
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Verify, or submit the change. That’s it.
Common questions
Frequently asked questions.
Do I need a LenderDock account?
Yes. Register at lenderdock.com. Stand doesn’t manage LenderDock accounts, so sign-up and sign-in questions go to LenderDock support.
Which carrier do I select?
Stand Insurance.
I can’t find the policy.
Only issued policies appear — a quote or an application in progress won’t show until it binds. If the loan file has no policy number, search by the borrower’s last name and property ZIP code.
When will I receive the updated declarations page?
As soon as the change is applied. We review and apply changes automatically, and the declarations page updates at that moment.
What about escrow-billed policies?
Electronic billing through LenderDock is coming soon. Until then, billing questions on escrow-billed policies can still reach support@getstand.com or 1-888-319-1332.
Who do I contact if something goes wrong?
LenderDock support for an account or a submission that won’t go through. For anything about the policy itself, support@getstand.com or 1-888-319-1332.