About Stand:

Stand is the modern climate insurance company — built for the world we’re living in now, not the one we grew up in. We work directly with homeowners and brokers to protect homes against climate-intensified risks, starting with wildfire and expanding quickly.

How to apply: Interested applicants can email Dan (dankahn@standinsurance.com) sharing their resume and a short blurb about their interest in the position.

The Role:

We’re hiring a Customer Service Representative (CSR) to join our growing Operations team. This is a foundational, entry-level role for someone excited to help shape how we communicate with and support our policyholders — homeowners navigating insurance in a changing climate.

You’ll work closely with the Head of Commercial & Operations and our Underwriting teams to support homeowners and brokers through every step of the insurance experience — from answering questions to processing policy changes and tracking claims. You’ll also help us implement communication workflows and documentation systems that become the backbone of our support function.

What We're Looking For:

• Bachelor’s degree (no insurance experience required)

• Strong written communication and interpersonal skills

• Detail-oriented and organized with a love for clear systems

• Curious, eager to learn, and excited to take ownership

• A proactive, empathetic approach to customer support

• Strong bias towards automation and process improvement

• Team-first mindset and high personal accountability

Why This Role:

• Learn the foundations of business operations

• Shape how we communicate with and support our customers

• Work directly with senior leaders on meaningful projects

• Join a climate-forward company redefining resilience

Details:

• Full-time, based in San Francisco

• Reports to the Head of Commercial & Operations 

• Strong-fit role for someone who wants to grow into customer success or bizops